March 19, 2020



March 19, 2020

To our Canadian community,

You’re likely following the news related to COVID-19 and like you, we’re learning each day as we continue to monitor this ever-changing situation. As we navigate this uncharted territory, it’s the small things that help us feel connected – including enjoying your favourite meal. That’s why the health and safety of our guests, teams and communities will always remain our top priority.

Going Contactless

All Canadian restaurants are moving to contactless operations, to be in full effect from March 19th 2020 onwards. We will be enforcing social distancing practices in all our service touchpoints.

Contactless service will extend to our delivery business automatically. Guests will not have to select ‘contactless’ to receive this service when ordering.

Social Distancing is Everyone’s Priority

All our restaurants across Canada are acting in accordance with the recommendations of the Federal, Provincial and Municipal governments and health officials as a minimum standard. This includes the following measures:

  • Full closure of our dining rooms or reduced seating options where applicable.
  • Restaurants will continue to serve take away, drive-thru and delivery and we encourage our guests to order ahead or delivery on

Extra Measures to Keep Everything Clean

We will continue to reinforce our already strict sanitation, handwashing and health and wellness policies for our team members. We have also employed additional sanitization and cleaning standards and protocols in our restaurants, particularly on all high touch areas.

One Community Effort

In times like these, we believe taking action and coming together as a community is more important than ever. With more than 600 restaurants in Canada and thousands more in over 140 countries and territories across the globe, we are continuing to learn from our partners around the world and will continue to make decisions based on the well-being of our teams and communities.

Thank you for letting the Colonel cook for your families for nearly 65 years. In times like these, we appreciate the loyalty and support of our customers.

Nivera Wallani

President and General Manager, KFC Canada

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